I have been in the industry for 9 years now and as an advisor my heart sinks when I have to use a packager as it has never been a good experience but clearly I have been using the wrong packager in the past!
I called round as it was a new build, help to buy case with a tight exchange deadline and right away they double checked they still had funding – run the decision in principle in a matter of hours and even had the case full packaged and submitted the very next day with the lender to secure the funds – an amazing effort and something I have never seen or experienced before!
Since then the updates and progression of the case have been to the same high standard – I know what is going on with the case, when I am going to get an update and it is refreshing! If I call everyone is pleasant and helpful, the online system is always updated and I want to acknowledge this – this is an impressive service, they went above and beyond in a time of need and TFC is now my chosen packager.
Please could you pass on my feedback, the service has been exceptional. I just wanted to make sure it is acknowledged and the team know I really appreciate everything they have done to help.