I just wanted to take the time this morning to email regarding the service I have recently received from Annabelle, Cara, Amanda and the rest of the team.
I have been in the industry for 9 years now and as an advisor my heart sinks when I have to use a packager as it has never been a good experience but clearly I have been using the wrong packager in the past!
I called round as it was a new build, help to buy case with a tight exchange deadline and right away they double checked they still had funding – run the decision in principle in a matter of hours and even had the case full packaged and submitted the very next day with the lender to secure the funds – an amazing effort and something I have never seen or experienced before!
Since then the updates and progression of the case have been to the same high standard – I know what is going on with the case, when I am going to get an update and it is refreshing! If I call everyone is pleasant and helpful, the online system is always updated and I want to acknowledge this – this is an impressive service, they went above and beyond in a time of need and TFC is now my chosen packager.
Please could you pass on my feedback, the service has been exceptional. I just wanted to make sure it is acknowledged and the team know I really appreciate everything they have done to help.
I have been in the industry for 9 years now and as an advisor my heart sinks when I have to use a packager as it has never been a good experience but clearly I have been using the wrong packager in the past!
I called round as it was a new build, help to buy case with a tight exchange deadline and right away they double checked they still had funding – run the decision in principle in a matter of hours and even had the case full packaged and submitted the very next day with the lender to secure the funds – an amazing effort and something I have never seen or experienced before!
Since then the updates and progression of the case have been to the same high standard – I know what is going on with the case, when I am going to get an update and it is refreshing! If I call everyone is pleasant and helpful, the online system is always updated and I want to acknowledge this – this is an impressive service, they went above and beyond in a time of need and TFC is now my chosen packager.
Please could you pass on my feedback, the service has been exceptional. I just wanted to make sure it is acknowledged and the team know I really appreciate everything they have done to help.
Kirsty Dudek
Mortgage and Protection Advisor Lavender Mortgages
I would like to thank you for your hard work on this case - you have gone the extra mile and have saved me a lot of time which I know other packagers wouldn't do. I will endeavour to use your company a lot more in the future.
David Elliott
Executive Advisory Services Ltd
I would like to put on record how impressed I am with how TFC handled this referral from start to finish. I remember commending my first contact, Amanda McKie, on how efficient she was. The same level of competency was displayed by the processing team, and now by completions who have seamlessly processed my commission payment.
Leo-Kennedy Azodoh
LA Mortgage Solutions
TFCs system has been a real help to myself, and colleagues. It has enabled us to provide a speedy, efficient service to our clients. It has helped us greatly, being able to quote instantly. We all love the system!
Russell Grace
Chatsborough Group
I would like to thank you both for our excellent service and attention to details. I have dealt with a number of companies over the years and by far you guys have been the most professional. Thanks again and I would be happy to recommend your company in the future.
Steve Barry
St James Place
The communications from Joy when appropriate was excellent & professional at all times. She fully kept me informed, explained the process clearly and concisely. She provided an excellent service. A very positive and satisfied customer experience.
Steve James
Fairstone Financial Management Ltd
